Fr8Labs Blog https://fr8labs.co/blog Field notes from inside a freight tech company — industry takes, customer patterns, and how we actually built the platform. en-us Sat, 18 Apr 2026 15:16:03 GMT The week WiseTech admitted it, and I finally said what I'd been thinking for months https://fr8labs.co/blog/what-wisetech-job-cuts-made-me-rethink https://fr8labs.co/blog/what-wisetech-job-cuts-made-me-rethink WiseTech cutting 2,000 jobs and the CEO saying the era of writing code is over was the moment it became impolite to keep pretending. But the shift in my own thinking started months earlier — from the inside out — when I realized I could personally build a product-grade module using AI, and that changed what I thought a software company was for. Sat, 18 Apr 2026 15:16:03 GMT noreply@fr8labs.co (Glenn Lai) Industry Take Why I stopped being a pessimist about freight tech (and started betting the other way) https://fr8labs.co/blog/why-ai-makes-the-opportunity-bigger-not-smaller https://fr8labs.co/blog/why-ai-makes-the-opportunity-bigger-not-smaller The last post ended on a downbeat. What I didn't say is that I'm more optimistic about this decade than the last one. Reason: a Sequoia piece from March made one argument cleaner than I'd been able to, and it changes what a freight software company is actually for. Sat, 18 Apr 2026 15:16:01 GMT noreply@fr8labs.co (Glenn Lai) Industry Take The forwarder who told me AI was completely wrong — and changed his mind ninety minutes later https://fr8labs.co/blog/the-call-that-made-me-rewrite-our-roadmap https://fr8labs.co/blog/the-call-that-made-me-rewrite-our-roadmap A mid-market forwarder we pitched recently opened the call telling me he was skeptical — he'd watched a peer use AI for contracts and the output was completely wrong. Ninety minutes later, he named three pains with specificity I hadn't heard from most forwarders. That conversation is why the last two posts in this series exist. Sat, 18 Apr 2026 15:15:59 GMT noreply@fr8labs.co (Glenn Lai) Customer Pain We wanted AI everywhere. Here's where we drew the line. https://fr8labs.co/blog/we-wanted-ai-everywhere-heres-where-we-drew-the-line https://fr8labs.co/blog/we-wanted-ai-everywhere-heres-where-we-drew-the-line The series so far described why the old shape of software is breaking (Part 1), why the opportunity is bigger than the crisis (Part 2), and a specific forwarder who articulated the three pains we're now solving for (Part 3). This is the last post in the series. It's about what we actually did about it — the two rules we invented, the reorg, and the line we drew for where AI is allowed to touch. Sat, 18 Apr 2026 15:15:57 GMT noreply@fr8labs.co (Glenn Lai) Capability Deep-Dive