Privacy Policy

FR8Labs ("we", "us", "our") collects and processes personal data through its website (fr8labs.co) and SaaS platform (user.fr8labs.co). By using these services, you accept the practices outlined here.

Key Definitions

• Company: FR8Labs Pte Ltd / PT Freight Solusi Indonesia
• Personal Data: Information relating to identified or identifiable individuals
• Service: The FR8Labs application and platform
• Usage Data: Automatically collected information during service use

Data Collection

Personal Information

• Email address, name, phone number
• Account registration details

Usage Data

• IP addresses, browser type and version
• Device identifiers and diagnostic data
• Pages visited, time spent, timestamps
• Mobile device information when applicable

Data Usage Purposes

We use collected data to:

• Provide and maintain our services
• Manage user accounts
• Perform contracts
• Contact users about updates and services
• Send promotional communications (with opt-out available)
• Conduct business analysis and improvements

Cookies, Local Storage & Tracking Technologies

Google Analytics 4

We use Google Analytics 4 (property G-F1LJVS4JEP) to measure traffic and understand how visitors use fr8labs.co. We have configured Google Consent Mode v2 with region-scoped defaults:

• EU, UK, EEA and Switzerland visitors: all analytics and advertising signals default to denied. Google Analytics still records anonymous, cookieless pings so we can see aggregate page-view counts, but no per-user identifiers or tracking cookies are stored.
• All other regions: signals default to granted. Standard GA4 tracking applies.

You can opt out at any time by installing the Google Analytics Opt-out Browser Add-on.

Country detection (ipinfo.io)

On your first visit, your browser makes a single request to ipinfo.io to determine your country. This lets us show the right regional banner (Singapore PSG, Malaysia LHDN e-Invoice, etc.). Your IP address is transmitted to ipinfo.io; no other information is sent. See ipinfo.io's privacy policy.

Browser local storage

We store a 2-letter country code in your browser's local storage under the key fr8_country. It is used to remember which regional banner to show you on repeat visits. This is functional storage only — it contains no personal data and is never sent to our servers.

Prospect chat widget

Our chat widget is powered by NotifHub, our in-house notification service hosted at notification-hub.fr8labs.co. When you open the chat, a session token is stored in your browser's local storage so you can close and reopen the same conversation. The messages you type and any email address you share are transmitted to NotifHub over HTTPS and retained there to enable follow-up from our team.

Third-Party Processors

We use the following processors to operate fr8labs.co. Each is contractually bound to process data only on our instructions.

In addition, personal data may be shared with:

• Business partners for product offerings, with your consent
• Affiliates of Fr8Labs bound by this policy
• Authorities when required by law

Data Retention & Deletion

The company retains data as long as necessary for stated purposes and legal compliance. Users can delete information via account settings or by contacting support. Some data may be retained for legal obligations.

Google API Services

Users may authorize Gmail access for sending automated notifications only. FR8Labs does not read, store, or access existing emails, contacts, or calendars. Users can revoke access through Google Account settings.

Data Transfer and Storage

• Marketing site data (chat transcripts, form submissions) is stored on infrastructure located in Singapore.
• Aggregated analytics data is processed by Google Analytics infrastructure in the United States.
• Edge requests are handled by Cloudflare's global network, with the nearest point of presence serving you.

By using fr8labs.co you consent to your data being transferred to and processed in these locations. We employ commercially reasonable security measures — TLS 1.2+ on all transmissions, encrypted storage at rest, least-privilege access controls — but no internet transmission is 100% secure.

Your Rights

Depending on your jurisdiction (GDPR in the EU / UK, PDPA in Singapore, UU PDP in Indonesia, and similar regimes elsewhere), you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email contact@fr8labs.co with the subject line "Data Subject Request." We respond within 30 days.

Children's Privacy

Services are not directed to individuals under 16. The company does not knowingly collect data from children and will remove such information if discovered.

Policy Changes

FR8Labs may update this policy periodically, with notice provided via email or prominent website notice.

Contact

General inquiries: contact@fr8labs.co

Singapore Office

FR8Labs Pte. Ltd.
60 Paya Lebar Road, #07-54
Singapore 409051

Indonesia Office

PT. Freight Solusi Indonesia
Jalan Denpasar Raya Blok C4/24
Jakarta Selatan 12950

Support

Email: customersuccess@fr8labs.co
Hours: 9 AM – 6 PM SGT Mon–Fri; 9 AM – 1 PM SGT Sat