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AI Playbooks

Smart workflows that run themselves

AI-powered automation patterns that handle the repetitive work your operations team shouldn't be doing manually — from reading agent emails to capturing delivery proof.

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Active Playbooks

Cargo Status AI
847 extractions today
ACTIVE
Smart Chaser
23 follow-ups scheduled
ACTIVE
e-POD
12 deliveries captured
ACTIVE
Claims AI
6 receipts processed
ACTIVE
Exchange Rates
Last sync: 08:00
SYNCED

AI Reads Your Agent Emails

Overseas agents reply with cargo status. AI reads the email, extracts per-shipment updates, and schedules the next follow-up — automatically.

1
Incoming Email
From agent@shanghai-fwd.cn
Subject RE: Status 3 HBLs
Attachments status_table.xlsx

Incoming email

Agent replies with status update for 3 HBLs — table, body text, or attachment.

2
AI Classification Stage 1
Reply type Cargo status reply
Format Table + attachment
Confidence 96%

AI classification

Email classified: cargo status reply with structured data.

3
Per-HBL Extraction Stage 2
HBL-001 Loaded Apr 10
HBL-002 At CFS
HBL-003 Customs cleared

Per-HBL extraction

AI extracts status per shipment with field-level source tracking.

4
Auto-Schedule
HBL-002 Chase in 48h
Reason ETA-based timing
HBL-001, 003 Chase stopped

Auto-schedule

Next chase timed to when status should change — not arbitrary intervals.

Cargo Status AI Extraction

Send status inquiry emails automatically. When agents reply, AI reads the response — tables, body text, attachments — and extracts per-HBL status with source tracking. High-confidence extractions auto-approve. The rest go to a review queue.

Automate cargo status collection from overseas agents

Smart Chaser Scheduling

When AI extracts an ETA from an agent's reply, it automatically reschedules the next follow-up for when the status should change — not three days from now, but when the vessel is due to arrive.

Follow-ups timed to when status is likely to change, not arbitrary schedules
Progressive Autonomy
Shadow Mode AI extracts, humans review everything
Assisted High-confidence auto-approves
Autonomous AI-scheduled follow-ups, human exceptions only

AI for the Ground Game

Delivery proof, expense claims, and trucker dispatch — each with its own AI-powered workflow.

9:41
Delivery Proof
Job No OCN-2025-0847
GPS 1.2897°N, 103.8501°E
Photo captured
Signature
Submit Proof

e-POD Digital Delivery

Drivers open a mobile app, capture proof, and the delivery is logged with GPS coordinates and timestamp. No paper, no lost receipts, no disputes.

  • GPS coordinates + timestamp on every delivery
  • Photo capture and digital signature collection
  • Automatic PDF proof generation
  • Daily email reports to operations team
  • Client portal view for delivery status
Replace paper delivery receipts with GPS-verified digital proof
Claims Assistant
receipt_fuel.jpg
Port pickup fuel & tolls
10:23 AM
AI Extracted:
Fuel$45.00
Toll$12.00
Parking$8.00
Total$65.00
Approve this claim?
10:23 AM

AI Claims Processing

Field staff snap a receipt photo. AI vision reads the vendor, amount, and line items. Claims flow through approval to posting — no forms, no data entry.

  • AI vision reads printed and handwritten receipts
  • Submit claims via messaging or the mobile app
  • Email approval with one-click approve or reject
  • Approved claims post to accounting automatically
  • Multi-currency and tax component extraction
Process reimbursement claims from photo to posting without manual data entry
Available Jobs 3 open
Port Klang Shah Alam
1 x 40HC MYR 450
Pickup: Tomorrow 08:00
Accept Job
Pasir Gudang Johor Bahru
2 x 20GP MYR 320
Pickup: Today 14:00
Accept Job
KLIA Cargo Subang
Loose cargo 1.2T MYR 280
Pickup: Today 16:30
Accept Job

Trucker Assignment Portal Beta

Post delivery jobs to a digital board. Truckers accept assignments on their phone. Track progress with GPS. Replace the phone-call dispatch chain.

  • Digital job board with pickup and drop-off details
  • Driver acceptance and availability confirmation
  • Live GPS tracking from pickup to delivery
  • Milestone updates from the driver’s phone
Replace phone-call dispatch with a structured digital workflow

Set It and Forget It

Supplementary automations that eliminate manual busywork.

Exchange Rate Automation

Exchange rates update automatically from live feeds — no manual lookups, no stale tables. Rates flow into jobs, invoices, and accounting entries so your team works with current numbers.

Eliminate manual exchange rate lookups and reduce FX-related errors

See AI Playbooks in Action

Watch Cargo Status AI read a real agent email and extract per-shipment updates live. No staged demos, no test data. 30 minutes, one call.